Job Details

Senior Manager - Sales Audit & Bank Card


Date Opened: 01/15/2020

Job Type:

Job Number: 2000008S

Job Description

Who We Are:

HBC is a diversified global retailer focused on driving the performance of high quality stores and their all-channel offerings, growing through acquisitions, and unlocking the value of real estate holdings. Founded in 1670, HBC is the oldest company in North America. HBC's portfolio today includes formats ranging from luxury to premium department stores to off price fashion shopping destinations, with more than 300 stores and over 40,000 employees around the world.


HBC's leading banners across North America include Hudson's Bay, Saks Fifth Avenue & Saks OFF 5TH.


HBC has significant investments in real estate joint ventures. It has partnered with Simon Property Group Inc. in the HBS Global Properties Joint Venture, which owns properties in the United States. In Canada, it has partnered with RioCan Real Estate Investment Trust in the RioCan-HBC Joint Venture.


The HBC India corporate teams focus on Finance & Accounting, Technology, Merchandising and Shared Service operations.  HBC's entrance into this market has expanded the company's global footprint and further established HBC as a truly global retailer.


The teams in the India office play an integral role in supporting HBC's strategic plan. Bengaluru's workforce has deep experience in a variety of areas, including finance and accounting, technology, as well as other shared services and will support HBC's operations on an ongoing basis.  


You can learn more and view available positions in Bengaluru, by visiting

What This Position Is All About:

The Senior Manager – Sales Audit & Bankcard has overall responsibility for the management and direction of the service delivery within HBC in support of HBC's Sales Audit and Bankcard functions. The role requires extensive interaction across all 3 HBC banners (Bay, LT & Saks) for both Sales Audit & Bankcard Admin teams. This role must demonstrate a high degree of customer orientation to meet the needs of internal customers and business partners. The incumbent will be responsible for the overall quality of service delivery for Sales Audit team in India, including acting as an escalation point to resolve and correct any issues / concerns raised by the onshore Finance teams and will form an integral part of the HBC Finance team.  The role will be a key participant in the end-to-end process management structures for Sales Audit and Bankcard and will work to continuously improve and optimize the processes across the onshore and offshore teams.


Who You Are:  A proactive self-starter with a dynamic and resilient nature able to work and lead in a fast-paced. You possess excellent communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams. Also, you have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines.

  • Strong financial aptitude with minimum 10 years of work experience in Finance & Accounting with MNCs/GICs, with preference to Retail industry focused on Sales Audit and Bankcard functions
  • Minimum 5 years supervisory / people management experience
  • Experience in Oracle ERP (Oracle Fusion Preferred) and Sales Audit systems, Aptos (Epicor) preferred
  • Strong proficiency in Microsoft office suite (Word, PowerPoint, Excel)
  • Six Sigma certification or equivalent process improvement methodology (Black belt preferred)
  • Demonstrated expertise in design and implementation of financial processes and technology
  • Demonstrated success in managing teams and directing multi-functional business units
  • Strong working experience in Sales Audit and Bankcard processes.

As the Senior Manager, Sales Audit & Bankcard, you will:

  • Provide management leadership to the Sales Audit and Bankcard teams to ensure all activities are performed in a timely manner and in full compliance with HBC policies and procedures
  • Day-to-day responsibility for oversight of the offshore Sales Audit team  in the daily audit and reconciliation of Sales / Revenue transactions on a daily basis
  • Prime contact point for onshore Sales Audit & BankCard Admin Team and take action to address any service delivery issues
  • Ensure adherence to Sales Audit and Bankcard policies, internal control and audit requirements, and service standards at all times
  • With Manager & Team Leads, effectively plan, prioritize and execute everyday floor operations
  • Consistently monitor key performance parameters of the process and identify and implement new ways to improve the quality of work as well as the means of working on processes
  • Day-to-day responsibility for oversight of the offshore Sales Audit team & BankCard Admin activities including:
    • Exception handling (missing, reject, offline)
    • Process POS adjustments, Balance DC sales, cash settlement
    • Analyze Unmatched Debit and Credit Card Transactions
    • Sales Clearing, Cash Clearing and Accounts Reconciliations      
    • Investigate POS difference reports and Over/short
    • Recon. Unmatched bank card and gift card transactions
    • Analysis and reporting of chargebacks and disputers
    • Interaction with Stores and Customers related to chargebacks
    • Prepare reconciliations and period end journal entries
  • Research for escalated issues coming from the stores, call centers, Loss Prevention and other North American teams.
  • Projects-Provide Sales Audit & BankCard Admin input and oversight into the design, testing and implementation of new or enhanced systems (POS, Sales Audit, Cash Entry, etc.)
  • Overall management of HBC India Sales Audit & BankCard Admin budget and explanation of variances
  • Support effort in building a high performing team and implement strategies to retain talent
  • Trains, coaches, mentors and directs the work of direct reports                                                                       
How Often You May Travel: NA

Your Life and Career at HBC:

  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
  • Exposure to rewarding career advancement opportunities from IT to Human Resources to Merchandising to Finance.
  • A culture that promotes a healthy, fulfilling work/life balance

Job Qualifications

Thank you for your interest with HBC. We look forward to reviewing your application.


HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.