Job Details

Team Lead - Human Resources Solutions Group (HRSG)


Date Opened: 12/16/2019

Job Type:

Job Number: 190008XP

Job Description

Who We Are:

HBC is a diversified global retailer focused on driving the performance of high quality stores and their all-channel offerings, growing through acquisitions, and unlocking the value of real estate holdings. Founded in 1670, HBC is the oldest company in North America. HBC's portfolio today includes formats ranging from luxury to premium department stores to off price fashion shopping destinations, with more than 480 stores and over 66,000 employees around the world.


HBC's leading banners across North America and Europe include Hudson's Bay, Saks Fifth Avenue, Saks OFF 5TH the largest department store group in Germany, and Belgium's only department store group Galeria INNO.


HBC has significant investments in real estate joint ventures. It has partnered with Simon Property Group Inc. in the HBS Global Properties Joint Venture, which owns properties in the United States and Germany. In Canada, it has partnered with RioCan Real Estate Investment Trust in the RioCan-HBC Joint Venture.


The HBC India corporate teams focus on Finance & Accounting, Technology, Merchandising, and Shared Service operations.  HBC's entrance into this market has expanded the company's global footprint and further established HBC as a truly global retailer.


The teams in the India office play an integral role in supporting HBC's strategic plan. Bengaluru's workforce has deep experience in a variety of areas, including finance and accounting, technology, as well as other shared services and will support HBC's operations on an ongoing basis.  


You can learn more and view available positions in Bengaluru, by visiting

What This Position Is All About:

The Assistant Manager - Human Resources Solutions Group (HRSG) will primarily manage a team of HR Coordinators working on employee related processes pertaining to HBC's stores in North America and corporate offices.

Additionally, identifying areas of opportunities for process optimization and automation and leading these projects for the team. 

Who You Are:
  • Possess strong people management skills and functional expertise.
  • Are customer-centric and strive to delight both internal and external customers. Ability to make decisions that impact customer service levels with a sense of urgency.
  • Are a true solution-seeker and display outstanding judgment and critical thinking.
  • Have strong leadership and relationship building skills, and are able to communicate effectively, both verbal and in writing.
  • Are analytical with good problem solving and troubleshooting skills. You thrive working with teams & have a willingness to help others.
  • Are proactive & can achieve results in a fast paced environment.
You Also Have:
  • Must be a Graduate in any discipline; having a Post Graduate Diploma in Management is preferred
  • 6-8 years of related work experience, including people leadership is a must
  • Experience with any common help desk tool or similar product is preferred.
  • Experience in a retail/merchant environment and interest and understanding of the fashion industry is highly desirable
As the Assistant Manager - HRSG, you will:
    • Manage the HR processes support for associates in assigned client groups.
    • Lead workflow for all designated employee lifecycle events including managing associate initiated enquiries process.
    • Provide leadership to HR coordinators and manage and resolve escalated HRSG issues.
    • Coaching and continuous feedback for overall professional growth of HR Coordinators.
    • Identify and work with the team to implement HRSG process efficiencies.
    • Case management and load balancing on HR processes, policies and system.
    • Ensuring all incoming requests are appropriately resolved and holding accountability for the same.
    • Monitoring and reporting team metrics and improvising team performance by continuous feedback through the reports.
    • Quality audits to be conducted on a timely basis to meet the desired service standards.
    • Recommending solutions to process failings and contribute to the continuous improvement of processes.
    • Continuously strive to gain customer satisfaction and minimize complaints on the delivery.

How Often You May Travel:

  • NA

Your Life and Career at HBC:

  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
  • Exposure to rewarding career advancement opportunities, from IT to Human Resources, Merchandising to Finance.
  • A culture that promotes a healthy, fulfilling work/life balance

Job Qualifications

Thank you for your interest with HBC. We look forward to reviewing your application.


HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.