Job Details

Team Lead, Vendor Relations


Date Opened: 01/14/2019

Job Type:

Job Number: 1900007M

Job Description

Who We Are:
HBC is a diversified global retailer focused on driving the performance of high quality stores and their all-channel offerings, growing through acquisitions, and unlocking the value of real estate holdings. Founded in 1670, HBC is the oldest company in North America. HBC?s portfolio today includes formats ranging from luxury to premium department stores to off price fashion shopping destinations, with more than 480 stores and over 66,000 employees around the world.
HBC?s leading banners across North America and Europe include Hudson?s Bay, Lord & Taylor, Saks Fifth Avenue, Gilt, Saks OFF 5TH, Galeria Kaufhof, the largest department store group in Germany, and Belgium?s only department store group Galeria INNO.
HBC has significant investments in real estate joint ventures. It has partnered with Simon Property Group Inc. in the HBS Global Properties Joint Venture, which owns properties in the United States and Germany. In Canada, it has partnered with RioCan Real Estate Investment Trust in the RioCan-HBC Joint Venture.
The HBC India corporate teams focus on Finance & Accounting, Technology, Merchandising and Shared Service operations.  HBC?s entrance into this market has expanded the company?s global footprint and further established HBC as a truly global retailer.
The teams in the India office play an integral role in supporting HBC?s strategic plan. Bengaluru?s workforce has deep experience in a variety of areas, including finance and accounting, technology, as well as other shared services and will support HBC?s operations on an ongoing basis.  
You can learn more and view available positions in Bengaluru, by visiting
What This Position Is All About:
The Team Lead ? Vendor Relations is responsible for the day-to-day management of the Vendor Relations team and to be the first point of escalation for the identification and resolution for any issues or escalations in support of the company?s Vendor Relations processes.  This role will be the day-to-day leader of the HBC India Vendor Relations team, and must demonstrate a high degree of customer orientation to meet the needs of internal ?customers / business partners? with the onshore Finance team, as well as other internal partners including Information Technology, Merchants and banner Finance teams. The incumbent will be responsible effective operations of the Vendor Relations team in India, ensuring efficient and effective service delivery.
Who You Are:
  • A proactive self-starter with a dynamic and resilient nature able to work and lead in a fast-paced.
  • Ability to work in an ambiguous, complex, challenging and fast-paced environment.
  • The candidate will have demonstrated the ability to manage multiple priorities simultaneously with strict adherence to deadlines.
You also have:
  • Strong financial aptitude with 8-10 years of work experience in Corporate Finance with MNCs/GICs, with preference to Retail industry focused on Payables and Vendor Relations (Call Center) functions.  Demonstrated experience in a vendor call center environment is essential
  • Min 3 years supervisory / people management experience handling a team of 10-15 members
  • Experience in Oracle ERP (Oracle Fusion Preferred), Mainframe and Call Center solutions ( Zendesk preferred)
  • Strong proficiency in Microsoft office suite (Word, PowerPoint, Excel)
  • Six Sigma certification or equivalent process improvement methodology required 
  • Demonstrated expertise in design and implementation of financial processes and technology
  • Demonstrated success in Leading and managing teams and directing multi-functional business units
  • Strong working experience in Vendor Relations processes including involvement with the following:
  • Issue management and resolution
  • Tracking and reporting of call center performance metrics
  • Issue escalation / management of exceptions
  • B. Com (Mandatory) or MBA Finance (preferred)
As the Team Lead ? Vendor Relations, you will:
  • Collaborates with internal and external stakeholders to enable the GIC to succeed as well as build the employer brand in the community.
  • Trains, coaches, mentors and directs the work of direct reports.
  • Sets clear objectives for team members based on capacity and specialization.
  • Identifies, grooms, rewards and develops high performing team members as future leaders.
  • Resolves escalated conflicts and grievances as necessary.
  • Develop and implement strategies to retain talent.
  • Adhere to all HBC HR policies and programs for HBC India Associates
How Often You May Travel:
  • NA
Your Life and Career at HBC:
  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
  • Exposure to rewarding career advancement opportunities from IT to Human Resources, Merchandising to Finance.
  • A culture that promotes a healthy, fulfilling work/life balance

Job Qualifications

Thank you for your interest with HBC. We look forward to reviewing your application.
HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.