Job Details

Engineer, IT Support


Date Opened: 05/16/2019

Job Type:

Job Number: 190003GW

Job Description

Who We Are:

HBC is a diversified global retailer focused on driving the performance of high quality stores and their all-channel offerings, growing through acquisitions, and unlocking the value of real estate holdings. Founded in 1670, HBC is the oldest company in North America. HBC's portfolio today includes formats ranging from luxury to premium department stores to off price fashion shopping destinations, with more than 480 stores and over 66,000 employees around the world.


HBC's leading banners across North America and Europe include Hudson's Bay, Lord & Taylor, Saks Fifth Avenue, Saks OFF 5TH, Galeria Kaufhof, the largest department store group in Germany, and Belgium's only department store group Galeria INNO.


HBC has significant investments in real estate joint ventures. It has partnered with Simon Property Group Inc. in the HBS Global Properties Joint Venture, which owns properties in the United States and Germany. In Canada, it has partnered with RioCan Real Estate Investment Trust in the RioCan-HBC Joint Venture.


The HBC India corporate teams focus on Finance & Accounting, Technology, Merchandising, and Shared Service operations.  HBC's entrance into this market has expanded the company's global footprint and further established HBC as a truly global retailer.


The teams in the India office play an integral role in supporting HBC's strategic plan. Bengaluru's workforce has deep experience in a variety of areas, including finance and accounting, technology, as well as other shared services and will support HBC's operations on an ongoing basis.  


You can learn more and view available positions in Bengaluru, by visiting


What This Position Is All About:

The Engineer, IT Support is responsible for providing on site IT Support to HBC India in Bangalore. The IT Support Engineer will look after all IT systems, including end user devices (e.g. Laptops, Desktops and Peripherals), Google apps, audio/ video conference, etc. Provides hands and feet support to PBX, servers, data & voice circuits. Demonstrating solid understanding of how to evaluate, deploy, configure and troubleshoot current IT systems, the IT Support Engineer will also research new technologies and leverage optimization techniques to ensure that systems operate efficiently. Key to this role, the IT Support Engineer provides a strong and dedicated customer service, able to provide first class support with the end-user in mind, whilst balancing user needs and security policies. The successful candidate will be flexible and open to learning new technologies and skills to enhance both individual and team technical capability in line with HBC values and goals & objectives.

Who You Are:
  • Strong verbal/written communication skills.
  • Strong team player
  • Willing to work in a 24/7 environment.
  • Support of home/remote users via remote access might be required.
You also have:
  • 2 to 4 years of experience in providing IT Support in a captive environment.
  • Knowledge and experience of Windows 7, 8 and 10.
  • Knowledge and experience of Apple Mac OS.
  • Experience of OS installation, application installation, processes, registry, patches, RDP,  Sysprep and troubleshooting.
  • Experience using PC and Server hardware (including network interfaces, hard drive configurations and installation of hardware components and drivers).
  • Good knowledge of standard software packages (including GSuite for Budiness, MS Office applications, Antivirus, Backups, etc.).
  • Knowledge of networking concepts (e.g. Systems, Protocols, Directory Services).
  • Knowledge of telecommunication systems and WAN technologies.
  • University degree

As the Engineer, IT Support, you will:

  • Provide 1st line support for computer hardware, software, and peripheral components to ensure a stable environment for the offices.
  • Coordinate and execute implementation of infrastructure for new end users.
  • Coordinate installation of systems by remote engineers.
  • Provide hands and feet support/ initial trouble shooting steps for all network devices, including switches, routers, firewalls, voice, video, file/print servers, laptops, desktops, and cabling as well as transmission and telecommunications devices required by the business before engaging the platform teams.
  • Leverage organization IT standards, solutions, processes and techniques to maximize the efficiency of all computer systems.
  • Identify opportunities and recommend solutions for improving the overall network health by assessing overall effectiveness and efficiency.

How Often You May Travel:

  • NA

Your Life and Career at HBC:

  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
  • Exposure to rewarding career advancement opportunities, from IT to Human Resources, Merchandising to Finance.
  • A culture that promotes a healthy, fulfilling work/life balance

Job Qualifications

Thank you for your interest with HBC. We look forward to reviewing your application.


HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.