Job Details

Lead, Robotics Process Automation


Date Opened: 10/15/2018

Job Type:

Job Number: 18000CPR

Job Description

Company Description


Hudson's Bay Corp (HBC) is in India! Our corporate office in Bangalore is home to teams focused on Finance & Accounting, Technology, Merchandising and shared services. The teams in the India office play an integral role in supporting HBC's strategic plan and are key to expanding HBC's capabilities and support functions across the business. With their depth of knowledge and rich experience, our HBC India associates are expanding the company's global footprint and further establish HBC as a truly global retailer.


Hudson's Bay Company is one of the fastest-growing department store retailers in the world.  In North America, HBC's leading banners include Hudson's Bay, Lord & Taylor, Saks Fifth Avenue, Gilt, Saks OFF 5TH, Find @ Lord & Taylor, and Home Outfitters. In Europe, HBC's banners include GALERIA Kaufhof (the largest department store group in Germany), Galeria INNO (Belgium's only department store group), and Sportarena. At HBC we are a company of adventurers who explore uncharted territory, challenge convention, and work with imagination and fun


Reporting Relationships: The Team Lead, Merchandise Operations will directly report to the Manager, Merchandise Operations.


Major Responsibilities


The Team Lead, Merchandise Operations oversees the performance and development of the Merchandise Administrators. The MO lead oversees the clerical tasks and data entry related to specific merchandise departments of the company. The Merchandise Operations Lead partners with the Senior Merchandise Operations Lead and the onshore Buying Team to measure demand  (e.g., for purchase order entry, item set-ups, and price changes), and dispatches Merchandise Administrators to that work in a balanced way. The MO lead also oversees quality control and helps Merchandise Administrators problem solve and flag issues as needed.

  • Communicate with SR Merchandise Operations Lead and buying offices to measure demand for Merchandise Administrators' work (e.g., number of orders, number of items to be set-up, amount of price changes, etc.)
  • Supervise and quality check the Merchandise Administrators' activities
  • Conduct semi-annual performance reviews
  • Train, motivate and develop team to ensure effective performance and growth
  • Oversee implementation of new systems, process upgrades, etc. as needed

Job Qualifications

Personal Characteristics


The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast-paced. He/she will possess average communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams. This individual will have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines and routine problem solving with a willingness to learn.


Professional Qualifications

  • Relevant experience of 2 to 3 years preferably in a Retail environment
  • Experience managing and coordinating large teams
  • Strong computer skills including MS Word and Excel
  • Strong written and oral communication skills
  • Sense of urgency, flexibility and ability to multi-task would be desirable traits
  • Detail oriented with good organizational and clerical skills

Educational Credentials

Graduate Degree with 5 to 7 years of total experience (retail experience would be an asset)


Office Hours

Shifts can vary based on organizational needs 


NOTE: HBC welcomes all applicants for this position, however, only those selected for an interview will be contacted.