Job Details

Lead Trainer, Digital Risk Management

Location: BANGALORE, KARNATAKA

Date Opened: 10/16/2018

Job Type:

Job Number: 18000CVM

Job Description

Who We Are:

HBC is a diversified global retailer focused on driving the performance of high quality stores and their all-channel offerings, growing through acquisitions, and unlocking the value of real estate holdings. Founded in 1670, HBC is the oldest company in North America. HBC's portfolio today includes formats ranging from luxury to premium department stores to off price fashion shopping destinations, with more than 480 stores and over 66,000 employees around the world.

 

HBC's leading banners across North America and Europe include Hudson's Bay, Lord & Taylor, Saks Fifth Avenue, Saks OFF 5TH, Galeria Kaufhof, the largest department store group in Germany, and Belgium's only department store group Galeria INNO.

 

HBC has significant investments in real estate joint ventures. It has partnered with Simon Property Group Inc. in the HBS Global Properties Joint Venture, which owns properties in the United States and Germany. In Canada, it has partnered with RioCan Real Estate Investment Trust in the RioCan-HBC Joint Venture.

 

The HBC India corporate teams focus on Finance & Accounting, Technology, Merchandising and Shared Service operations.  HBC's entrance into this market has expanded the company's global footprint and further established HBC as a truly global retailer.

 

The teams in the India office play an integral role in supporting HBC's strategic plan. Bengaluru's workforce has deep experience in a variety of areas, including finance and accounting, technology, as well as other shared services and will support HBC's operations on an ongoing basis.  

 

You can learn more and view available positions in Bengaluru, by visiting http://www.hbcindiacareers.com/.

 

What This Position Is All About:

The SME/Lead Trainer – Digital Risk Management is a High impact Individual contributor role responsible for training and coaching the members of the Digital Risk Management process at HBC for all banners and locations. This role requires a trainer who is specialized in digital fraud and training in the retail sector. This role will be using various methods like coaching, seminars and interactive activities and ability to train global teams.

 

Lead Trainer responsibilities includes preparing documents, manuals, training materials, reports, Quality Assurance modules and is involved in training on internal risk management systems, tools and fraud techniques to new hires and existing members. This role will ensure high level of performance and quality standards among all staff and prepares training programs for enhanced learning to cover knowledge gaps. Ultimately, you will make sure our teams develop their risk management skills and product knowledge.

 

This position requires visiting our global offices in US to train and work closely with our risk management teams on a regular basis.

 
Who You Are:
  • The successful candidate should be a respected and proven professional with a quantifiable track record of success in delivering results within a large complex organization.
  • He/she must have the ability to quickly assess a new environment and develop solutions that support the business strategy, critical objectives, and cultural norms.
You also have:
  • Have prior work experience in Fraud Detection & Investigation
  • Team training experience including Quality assurance
  • Exposure to retail industry is highly desirable
  • An overall experience of at least 10 years and a minimum of 5 years of work experience in the above stated field
  • Design and execute training programs for digital risk management teams
  • Conduct onboarding training sessions for new hires
  • Act as a consultant to risk team for challenges they have on the job
  • Assign mentors and coaches to new risk team members
  • Determine training needs both for individuals and teams
  • Train the team on customer calling and handling process
  • Advise team and how to increase productivity and conversion of orders
  • Apply various training techniques (Classroom, case studies, presentations, one on one sessions)
  • Ensure that staff is meeting and exceeding customer expectations
  • Maintain updated records of training curriculum and material
  • Develop techniques, tools to assess and develop quality standards, parameters
  • Observe how risk team functions to identify and implement systems, process for improvement
  • Education – Graduation in any stream

As the Trainer – Digital Risk Management, you will:

  • Work experience as a retail fraud trainer or similar role
  • Experience in retail fraud industry
  • Should have experience working with Global Clients
  • Excellent communication and presentation skills
  • Ability to manage the full training cycle, including conducting in-person activities and using e-learning platforms
  • Ability to motivate employees to achieve targets and goals
  • Organize systems and process to resolve difficult orders
  • Maintenance and preparation of daily, weekly and monthly reports
  • Preparation and maintenance of process/system documents/manuals
  • Develop quality assessment tools, systems and parameters to improve productivity and process of working
  • Ensure quality assurance program is being followed and that each staff member understands their responsibilities
  • Analyze business metrics to develop action plans that address opportunities and positively impact the business
  • Completely owns, determines approach and takes decisions to improve quality standards in the process
  • Additional certification in training is a plus
  • Availability to travel and visit our global locations

How Often You May Travel:

  • Periodical

Your Life and Career at HBC:

  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
  • Exposure to rewarding career advancement opportunities from IT to Human Resources, Merchandising to Finance.
  • A culture that promotes a healthy, fulfilling work/life balance

Job Qualifications

Thank you for your interest with HBC. We look forward to reviewing your application.

 

HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.