Job Details

Manager, HR Operations


Date Opened: 02/06/2019

Job Type:

Job Number: 190000ZH

Job Description

Who We Are:

HBC is a diversified global retailer focused on driving the performance of high quality stores and their all-channel offerings, growing through acquisitions, and unlocking the value of real estate holdings. Founded in 1670, HBC is the oldest company in North America. HBC's portfolio today includes formats ranging from luxury to premium department stores to off price fashion shopping destinations, with more than 480 stores and over 66,000 employees around the world.


HBC's leading banners across North America and Europe include Hudson's Bay, Lord & Taylor, Saks Fifth Avenue, Saks OFF 5TH, Galeria Kaufhof, the largest department store group in Germany, and Belgium's only department store group Galeria INNO.


HBC has significant investments in real estate joint ventures. It has partnered with Simon Property Group Inc. in the HBS Global Properties Joint Venture, which owns properties in the United States and Germany. In Canada, it has partnered with RioCan Real Estate Investment Trust in the RioCan-HBC Joint Venture.


The HBC India corporate teams focus on Finance & Accounting, Technology, Merchandising, and Shared Service operations.  HBC's entrance into this market has expanded the company's global footprint and further established HBC as a truly global retailer.


The teams in the India office play an integral role in supporting HBC's strategic plan. Bengaluru's workforce has deep experience in a variety of areas, including finance and accounting, technology, as well as other shared services and will support HBC's operations on an ongoing basis.  


You can learn more and view available positions in Bengaluru, by visiting


What This Position Is All About:

The HR Service Center Manager will contribute to the development of HR initiatives and execute programs to support stores in North America.

Who You Are:
  • You are client-centric and always strive to delight both internal and external customers.
  • You are a true solution-seeker and display outstanding judgment and critical thinking.
  • You can deal with ambiguity and achieve results in a fast-paced environment.
  • You have strong leadership and relationship building skills, and are able to communicate effectively, both verbal and in writing.
You also have:
  • Bachelor's degree mandatory, post-graduation in HR is highly desirable.
  • 8+ years of applicable progressive professional and business experience (HR experience strongly preferred)
  • Experience in a retail/merchant environment and interest and understanding of the fashion industry preferred
  • Experience in leading a team is mandatory

As the Manager, HR Service Center, you will:

  • Manage the HR processes support for associates in assigned client groups
  •  Lead workflow for all designated employee lifecycle events including managing associate initiated inquiries process
  •  Provide leadership to HR coordinator direct reports
  •  Manage and resolve escalated HR issues
  •  Identify and work with your team to implement HR process efficiencies
  •  Build strong relationships with client group

How Often You May Travel:

  • The associate is not expected to travel

Your Life and Career at HBC:

  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
  • Exposure to rewarding career advancement opportunities, from IT to Human Resources, Merchandising to Finance.
  • A culture that promotes a healthy, fulfilling work/life balance

Job Qualifications

Thank you for your interest with HBC. We look forward to reviewing your application.


HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.