Job Details

Lead, Fraud Insights & Reporting


Date Opened: 02/26/2019

Job Type:

Job Number: 190001GI

Job Description

Who We Are:

HBC is a diversified global retailer focused on driving the performance of high quality stores and their all-channel offerings, growing through acquisitions, and unlocking the value of real estate holdings. Founded in 1670, HBC is the oldest company in North America. HBC?s portfolio today includes formats ranging from luxury to premium department stores to off price fashion shopping destinations, with more than 480 stores and over 66,000 employees around the world.


HBC?s leading banners across North America and Europe include Hudson?s Bay, Lord & Taylor, Saks Fifth Avenue, Saks OFF 5TH, Galeria Kaufhof, the largest department store group in Germany, and Belgium?s only department store group Galeria INNO.


HBC has significant investments in real estate joint ventures. It has partnered with Simon Property Group Inc. in the HBS Global Properties Joint Venture, which owns properties in the United States and Germany. In Canada, it has partnered with RioCan Real Estate Investment Trust in the RioCan-HBC Joint Venture.


The HBC India corporate teams focus on Finance & Accounting, Technology, Merchandising, and Shared Service operations.  HBC?s entrance into this market has expanded the company?s global footprint and further established HBC as a truly global retailer.


The teams in the India office play an integral role in supporting HBC?s strategic plan. Bengaluru?s workforce has deep experience in a variety of areas, including finance and accounting, technology, as well as other shared services and will support HBC?s operations on an ongoing basis.  


You can learn more and view available positions in Bengaluru, by visiting


What This Position Is All About:

The Lead, Fraud Insights & analytics will have the ownership of understanding the business requirements, leading to establishing and setting up data structures, data feeds, building business intelligence dashboards and generating actionable insights to enable leadership and operations teams to take decisions to drive business outcomes. The insights and decision support provided will enable us to refine our manual review strategies, limit chargeback and reduce overall risk exposure across stores and digital banners. You will work with teams across functions and geographies to enable the data and analytics strategy for the Fraud Prevention function.

Who You Are:
  • Functional/Technical Skills, Business Acumen, Decision Quality
  • Customer Focus, Priority Setting and Intellectual Horsepower
  • Building Effective Teams, Managing and Measuring Work Timely
  • Decision Making, Managerial Courage, Organizational Agility and Strategic Agility

As the Lead, Fraud Insights & Reporting, you will:

  • Lead Fraud Prevention related reporting and insights
  • Build expertise in HBC?s Fraud related data, systems and business understanding, to act as the subject matter expert for the area
  • Work with teams across functions (digital & store fraud prevention, marketing, merchandising, distribution & finance) to understand and map all data sources that enable improvement of business outcomes on Fraud Prevention
  • Define and build data structures and integrated databases to ensure availability and integrity of data
  • Design, develop and deploy next-gen intelligent dashboards at various levels (summary to drill- downs) which provide visibility of key outcomes and enable insight generation and decision
  • support
  • Continuously work on improving predictive and prescriptive functionality in dashboards so that
  • regular insights and analytics are automated and system-driven
  • Build reporting to enable tracking of operational and functional performance and automate by
  • using BI & visualization platforms like Microstrategy, Looker & Tableau
  • Mentor & guide your team as well as the extended operations teams supporting Fraud prevention (digital risk management, store fraud loss prevention, Chargebacks, etc)
  • Support wider training initiatives within the department or organization for upskilling of colleagues, on your areas of expertise
  • Responsible for management and development of colleagues in your team
  • Support hiring programs for the analytics team by contributing to the assessment & interview

How Often You May Travel:

  • 10% to North America

Your Life and Career at HBC:

  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
  • Exposure to rewarding career advancement opportunities, from IT to Human Resources, Merchandising to Finance.
  • A culture that promotes a healthy, fulfilling work/life balance

Job Qualifications

 You also have:
  • Graduate or above in Mathematics, Statistic or any quantitative discipline
  • 5+ years of experience in business intelligence & insights roles, working with stakeholders across geographies
  • Experience with direct or indirect management of teams
  • Strong problem solving skills
  • Strong visualization and presentation skills
  • Working knowledge of business intelligence, statistical and database/data management tools like Excel, SQL, R/SAS, Microstrategy and Tableau
  • Experience of working on Big data management & processing tools - Hadoop, Spark, Hive, Python, etc
  • Prior exposure to Fraud analytics and Fraud prevention tools like Accertify, Cybersource, etc would be an added advantage

  • Shift timing - 4 PM - 1 AM IST

Thank you for your interest with HBC. We look forward to reviewing your application.


HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.