Job Details

Lead, Merchandising Operations


Date Opened: 08/20/2020

Job Type:

Job Number: 200002JH

Job Description

What This Position Is All About:

Team Lead, Digital Operations is responsible for overseeing the Sample Management & item setup process. The lead is responsible for driving process improvement & efficiency metrics development & implementation. They are also responsible for achieving topside sales plans, conversion goals, usability performance targets & corporate objectives. They will oversee teams focused on ensuring timely production of merchandise with accountability for complete & accurate turn in processes, product information & assortments. They will also drive ongoing efficiency & quality improvements.

Who You Are:
  • Generates a variety of approaches to problem solving including and new and novel ideas
  • Comfortable with change and challenging convention.
  • Inspires others with their vision and sense of purpose
  • Build Morale and spirit of the team, Shares wins and success.
You also have:
  • Undergraduate Degree
  • 6+ Experience in the field of Item Setup, Content Management, Sample Management & Project management in a multi-banner E-commerce retail environment
  • 2+ years of experience in people management
  • Monitor volumes & prioritize team's workload accordingly to meet timelines
  • Create & develop solutions to streamline operations, improve consistency & increase efficiency of the team
  • Develop training materials & product guides as needed
  • Understand the multi-channel/banner aspect of the business & help manage that with Direct Reports
  • Participates in long-term planning & resource allocation discussions - Manages forecasting & freelancer scheduling /budget
  • Proficiency with merchandising systems (e.g., PIM, RFS)
  • Technical aptitude with web-based tools & proficiency with Microsoft Office Suite
  • Action & detail oriented, organized with ability to manage teams to execute within deadlines
  • Demonstrate strong resource workload & capacity management skills & proven ability to manage multiple resources, priorities & a large volume of business
  • Demonstrate ability to analyze & react to quality & performance metrics to drive quality & efficiencies within team
  • Ability to select & develop a team of future leaders
  • Exhibit ability to perform well, problem solve & brainstorm in a collaborative environment & inspire a strong sense of camaraderie, accountability, & high performance across teams
  • Demonstrate sound business judgment, proven ability to influence others & strong decision making skills
  • Must have a minimum of 5 years of experience in e-commerce businesses with the majority in digital operations, sample management or retail
As a Team Lead, Digital Operations, you will:
  • Develop strategies to scale, monitor & streamline the Vendor provided assets acquisition & product turn-in processes to ensure a consistent & even flow of products-to-turn-in across all categories / banners on a daily basis. Proactively work to improve the turn-in process through conducting regular strategic reviews of turn-in metrics & work with cross-functional partners to identify & implement opportunities to improve the accuracy, efficiency, & scalability of the turn-in process. Interface with Buying Organizations to prioritize item creation & PO entry to drive full price sales by providing clarity on merchant PO inputs through reporting. Manage inventory control & transfers to/from vendors & DCs.
  • Oversee & drive the item set up process & improvements focusing on accuracy & consistent customer experience. Ensure timely live date of products. Oversee team quality metrics & define ways to improve including but not limited to reducing NOS, improving time to site, increasing compliance & improving team quality metrics
  • Partner with Site Operations & Digital Merchandising team to identify & reduce process or system inefficiencies & reduce defect rate. Drive & prioritize item setup system enhancements & requirements. Proactively identify & resolve issues that may impact the product lifecycle.
  • Provide thought leadership on process efficiency initiatives including daily publication, PIM, sample workflow management & cross-functional training. Drive & ensure continuous process efficiency & performance improvements across Sample Management teams. Apply best practices across categories / banners.
  • Continue to review organizational structure to ensure accurate headcount to facilitate the continuing growth of the business
  • Streamlining Sample Management workflow processes & leveraging best practices across teams, locations, banners
  • Liaising with the buying offices on Lifecycle related priorities/issues
  • Partnering with Asset Protection & DC teams for studio inventory management & aligning on all policies & procedures
How Often You May Travel:
  • As per business requirement
You're Life & Career at HBC:
  • Be part of a world-class team; work with an adventurous spirit; think & act like an owner-operator!
  • Exposure to rewarding career advancement opportunities, from IT to Human Resources, Merchandising to Finance.
  • A culture that promotes a healthy, fulfilling work/life balance

Job Qualifications

Thank you for your interest with HBC. We look forward to reviewing your application.


HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.