Job Description:
The Site Reliability Engineering Analyst role assists in the planning, monitoring, and controlling the day-to-day operations and delivery aspects of the Site Reliability Engineering teams. The role assists in managing team productivity and works to ensure the optimal health of the The Bay eCommerce & CRM platforms by overseeing platform performance, resilience, and stability. This role is also active in all aspects of Site Reliability Engineering, including technical vision, telemetry and observation decisions, automation strategy, solution delivery, and platform incident and problem management.
Who You Are:
● Bachelor's Degree in Computer Science or equivalent
● Azure/AWS, Microsoft, RedHat, certifications and knowledge of ITIL/MOF practices.
● Strong communication, interpersonal, analytical and problem-solving skills
● Excellent writing, speaking, and presentation skills
● Experience in e-commerce good to have
Common Roles And Responsibilities
● Be on a Oncall rotation to respond to performance, scalability, availability incidents
● Run the production environment by monitoring availability and taking a holistic view of system health
● Building and implementing services to make IT and support better at their jobs.
● Improve reliability, quality, and time-to-market of our suite of software solutions
● Measure and optimize system performance
● capabilities forward, getting ahead of customer needs, and innovating to continually improve
● Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
● Experience in an agile working development environment
● Participate in system design consulting, platform management, and capacity planning
● Balance feature development speed and reliability with well-defined service level objectives
Required Skills And Qualifications
● Experience working within DevOps or SRE teams.
● Experience in cloud platforms preferably in AWS.
● Ability to program (structured and OO) with one or more high-level languages, such
● as Python, Go, Java, and JavaScript and scripting languages like Shell Script or power shell
● Site Reliability Engineering: Knowledge of the theories and methodologies of reliability engineering; ability to design, develop and support various tools, services and applications to
maintain a reliable application environment.
● Performance Measurement and Tuning: Knowledge of system performance, testing and
programming; ability to monitor, measure, and optimize system performance and network
communication.
● CI/CD Pipeline: Knowledge of concepts, values and tools applied in building Continuous
Integration (CI), Continuous Delivery and Continuous Deployment(CD) pipeline; ability to design,
build, implement and maintain CI/CD pipelines to achieve the automation of software delivery
process (AWS, Git).
● Software Release Management: Knowledge of strategies, practices, and tools for managing
versions and distribution of software products and enhancements; ability to evaluate and
improve release management practices and tools
● Application Maintenance: Knowledge of production applications; ability to monitor application
functions and resolve issues to maintain optimal conditions for system applications.
● Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced
software products.
● Agile Development: Knowledge of agile methodologies and the agile development lifecycle;
ability to utilize formal agile methodologies, disciplines, practices and techniques for the
delivery of new and enhanced applications.
● Container: Knowledge of concept, functions, and capabilities of container tools and techniques;
ability to effectively apply containers in various IT business environments
● Must have experience in troubleshooting production incidents and liaising with vendors
● Identifying bottlenecks and working on solutions either independently or work collaboratively
with the engineering team.
Your Life and Career at HBC:
● Be part of a world-class team; work with an adventurous spirit; think and act like an owner-
operator!
● Exposure to rewarding career advancement opportunities from IT to Human Resources to
Merchandising to Finance.
● A culture that promotes a healthy, fulfilling work/life balance
Thank you for your interest in HBC. We look forward to reviewing your application. HBC provides equal employment opportunities (EEO) to all employees and applicants for employment.
